Frequently Asked Questions

Below are some of the most frequently asked questions that we get from our customers about our sauna and steam installation across Texas. If you have a question that isn’t answered below, please contact us. We’d love to hear from you. :)

Heating systems originate in Finland and are matched with U.S. made UL/ETL tested and built control systems.

We serve the great state of Texas and, depending on the size of the project, elsewhere, typically within 1000 miles from Dallas/Fort Worth.

Lead times generally average between 8 to 12 weeks.

There are no licensing requirements for sauna room installation.  All high voltage electrical work is completed by licensed electricians.  Any remodeling work is handled by referral to a General Contractor.

In-service by phone or site visit can be scheduled.  Any support starts with a phone call to Diamond Sauna & Steam. Call us at 1 (800) 966-7758.

That is a common question and the variables are such that the range can be anywhere from 5 figures on up, depending on size and features.

Depending on the circumstance or site conditions, we may be able to facilitate tear out of old sauna installations. Other trades are involved specifically electricians and we can make arrangements, as needed.

Yes, absolutely! When we complete an installation, the room is completely clean as is our work area. The sauna will be ready to use once the electrician does the final hook-up and tests the system. We will follow up to make sure all is operable and our customer is satisfied.

We serve the entire state of Texas and, depending on the size of the project, elsewhere, typically within 1000 miles from DFW.

Costs are built into our proposals.

As a matter of policy, we try to handle service calls over the phone oftentimes with the assistance of factory tech support. We expect the electricians on new installs to test the system by what we call a “warm test”. This means that the sauna is turned on and heat is felt coming off the elements.

We have electricians that we call on for troubleshooting if a site visit on our part does not resolve the problem.

We handle warranty claims and will only bill for out-of-warranty work. We do not mark up work by electricians and they can be paid directly at customer discretion.

Factory warranty is available upon request and can be included with each proposal.  Warranty varies depending on product manufacturer, type and application.

At planning stage well before the slab is poured.  All too often we are called after/at framing stage with designs that are not optimized or have to be corrected.

Typically ACH or check.  Credit card payments are available for a fee.

60% deposit.  Complete terms and conditions are detailed with each estimate.

It has been. However, we prioritize high-end and quality saunas using predominantly Finnish heaters and North American materials for which the supply chain has been solid and generally stable, except for wood price inflation.

We prefer to receive inside dimensions detailed within plans.

When we arrive on-site to install, we expect the room to be prepared and clean, which means the following:

  • Room is framed, plumb, level, and square with complete corners.
  • Ceiling is framed at 85 1/4 inches above the finished floor in the specified direction without hangers.
  • Rough door opening and vent boxes of wood are in place per spec.
  • Floor has been prepared with non-slip tile and impervious grout or the concrete has been treated with no-VOC sealer.
  • All pre-wiring for high-voltage is in place with power whip and high-limit wire at base of wall for heater.
  • Contactor box is located outside the room within 18-foot-run length from the heater and controller.
  • Low voltage is in place if access is limited prior to or after insulation.
  • Room has been insulated with R13 in the walls and R19 in the ceiling without loose fibers, if batt type.
  • It is imperative that the work area is safe and clean, all painting has been completed and the HVAC is running.